What is your refund policy?
We will work with you on refunding, usually buy offering a different color or style. If you have an issue with your order please do contact us at firstname.lastname@example.org.
For the triathlon and cycling gear, there are no returns or exchanges on these as these are not stock items, so every garment is made to order.
I am having technical issues with the website
If you are experiencing technical issues with the website, please contact us at email@example.com
How long does it take to ship a product from your store?
Shipping timelines vary by product. If you have not received your order, please email us at firstname.lastname@example.org
Do you offer gift cards?
We do not have gift cards but we can definitely work with you if you have a special Mermaid in your life that you want to surprise. Just email us at email@example.com
How can I join The Mermaid Club?
There is no membership fee to the club, we only ask that you share YOUR journey with us at the Mermaid Club to, above all, inspire other mermaids. If you would like to purchase a Mermaid Club product to #showyourfins then please do!
Can I advertise my product on your website?
If you would like to advertise or send product to The Mermaid Club, please email us at firstname.lastname@example.org
I would like to share my story with The Mermaid Club?
If you have an amazing story you would like to share with The Mermaid Club, please email us at email@example.com